AGM Telecom

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How Does AGM Telecom work – What Do They Offer to Inmates?

Knowing More about AGM Telecom and What They Offer To Jail Phone Service and Systems

ICM, Inmate Calling Manager from AGM Telecom is a jail phone service system that has been created specifically for correctional institutions. The processing system is centralized and targeted at collect calls for inmates. The ICM uses IP technology for the process of networking. The application is fool proof and tamper proof as it provides a complete collect call facility without the chance of any fraud being implemented.

The two important aspects of ICM from AGM Telecom are that it is both scalable and also flexible. The configuration can be adjusted in accordance with the requirements of the individual jail. Given below are the main features of the ICM:

  • Options for prepaid calling
  • Full Channel Recording facilities
  • Call Records – Real time
  • Monitoring – Live
  • JMSC ability – Jail Management System and Commissary Integration
  • Archives – CD/DVD
  • Powerful Tool for Investigation
  • Scalable Network Configurations
  • Options for PIN, Personal Identification Number for Inmates
  • Call Forwarding – Live
  • Multi Redundancy
  • Automated Collect Calls
  • Security Features with VPN – Virtual Private Network
  • Integrated Monitoring and Recording of calls
  • Internet based reporting facilities

Jails that are not so well-equipped with facilities can also make use of the centralized monitoring system in order to provide telephone service economically. All that the correctional institute needs to install is the standard inmate phone and a powered backup system. A workstation and some other peripheral equipment will be necessary in case of a centralized monitoring system. Such an approach is useful as the call information and details can be stored by the use of a VPN or virtual private network. This VPN is connected to the Network Operation Centers or NOCs of AGM Telecom. There is also a redundant site that is located in a different area from the NOC, so that all data can be stored securely. If there is any mishap in the NOC, it does not affect the stored data in this case. The data cannot be accessed from the public network due to additional security measures. However, the jail authorities can log in to the website of AGM Telecom in order to listen to any of the digitally encrypted conversations that are being recorded in real time. Details can also be accessed through the virtual private network of AGM Telecom.

Due to the centralization of the AGM telephone system, it is possible to share the system among institutions thereby reducing costs by a substantial level for each jail. All necessary upgrading can be done centrally, saving both time and money for the jails in maintaining the jail phone service system.

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AGM Telecom

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