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How Does JCW Jail Phone Service Work? What Are The Main Features Of The Service?

JCW Jail Phone Service System for Correctional Institutions

JCW offers facilities and services to several correctional institutions throughout the country in order to assist Law Enforcement institutions to function more effectively. These services have been provided to jails all over the country since 1991.They offer a quick response to any repair needs and prompt customer service throughout the day and night, round the clock throughout the year. They offer the most durable and modern equipment to correctional facilities.

The equipment is completely free of charge and is installed without placing any charges on the institution. The facility is also offered good commission rates for calls made by inmates to their family or friends and the commission checks are mailed by JCW to the correctional institution promptly every month.

Details of the Services Offered By JCW

Alerts for Investigation Purposes:

JCW can alert the administrative staff of correctional institutions in the event that an inmate tries to call any specific number. These numbers can be predetermined, such as the numbers of media agencies a judge or other administrative staff.

Recording of Calls

JCW provides features for recording calls made by inmates which can be listened to later on. The web connection provided for the monitoring of these calls is very secure and the jail authorities can use a PIN or Destination number to access the calls. Alternatively, the agencies can arrange for the calls to be recorded on a CD or DVD and stored in their archives for later use.

Monitoring Inmate Calls Live

The jail authorities and investigators can also listen to calls made by inmates on a live basis. This is possible with the secure web interface offered by JCW. They can listen to the conversation from their own desk at the facility or from any other location and the calls can also be saved for later use.

Blocking Of Calls

The staff at the facility can use the call blocking feature for their security. The correctional facility can create a set of predetermined numbers which need to be blocked from access by the inmates. This list could comprise the telephone numbers of people like high-profile criminals and judges. It could also contain the numbers of media personnel, government or public agencies and other numbers that the facility does not want the inmate to contact.

Administration of PIN PAN

The jail authorities assign PINs, or Personal Identification Numbers, to the inmates.  Pre Authorized Numbers or PANs are also assigned to a particular PIN number when the inmate is booked on a charge. The system works in such a way that the inmate can only access the PAN that is assigned to his PIN. The whole assigning process is conducted through a safe web interface which the administrative staff at the institution can easily operate and control.

Prepaid Debit Calling Cards

The correctional institution can order prepaid debit cards from JCW via a secure web portal and they can then distribute the cards to the inmates through their jail commissary.

Use of Bank Card for Calling

The inmates of the correctional facility can also make calls to business numbers or cell phones with the help of a bank card. JCW offers a billing process for bank cards, as the traditional method of collect calling is not always suitable for cell phones or business numbers. The person receiving the call can enter their debit/credit card number and then receive the call from the correctional institute inmate. This option generates a relatively high revenue for the facility and the system is completely secure.

Call Detail Features

The jail authorities can monitor all details of calls that are completed or attempted through JCW’s secure web portal. The reports regarding the length of calls and other details are available for printing and downloading through JCW services and these reports are very useful for administrative personnel in jails for keeping a track of criminal activities and noting and observing other criminal connections.

One Time Recording Of Names

When a PIN number is first created for an inmate, the inmate can record their name.. This recorded name is played at the beginning of each call, so that the inmates are not given an opportunity to record or pass on any messages to a recipient who does not accept the call. Since the name is recorded while the inmates’ PIN is established, it can be checked by the jail authorities to make sure it is appropriate.

Reverse Lookup

It is possible to have a reverse number lookup in order to identify the number of the called party and the jail personnel can also find out other details, such as address and name. This can be done while searching previously called numbers or even monitoring current calls.

Monitoring the Network

JCW uses operators to monitor the entire system from their center and they also offer software that informs correctional institutions regarding the outages and status of the network on a live basis.

Voice Prompts Can Be Customized

Voice prompts can be customized by JCW according to the requirements of the specific correctional institution.  The voice prompts will be unique for each facility and can be set up according to specifications. JCW also offers the option of several languages for voice prompt messages.

Alerts for Calls That Are Diverted

When any recipient number tries to divert the call or make it into a conference call, the jail authorities are immediately notified regarding the call diversion attempts.

Phone Control Feature

The phones can be controlled by the facilities with the respect to the time in which they can be used and also the numbers that can be called by the inmates. A complete lockdown can also be performed on all the phone systems supplied by JCW for further safety purposes.


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