Pacific Telephone Company

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Pacific Telephone Company

Inmates who wish to keep in contact with friends and relatives can make use of the services of the Pacific Telephone Company. They provide services for inmates who wish to remain in touch with people who are not living in the area or region in which the prison is located.

An FX or foreign exchange phone number is installed on the family or friend’s existing home line by the Pacific Telephone Company if you request the service from them. The number then becomes a local number to the institution where the inmate is housed. There are no changes made at the subscriber end so you can receive other calls on the home phone just like before.

When the inmate wants to connect with the home line of the family member, he has to call the new FX local number and not the existing number of the subscriber. This can be done by using the PAC (Personal Access Code) issued to him by the BOP. There is a charge of $0.06 for every minute of the call that is made by the inmate when he calls the FX number. The charge is made by the BOP jail phone service system as a local call Origination Fee.

All security concerns are looked after, as the call is routed through the SIS monitoring facility. The call is recorded just like other calls made from the prison and thus adheres to the requirements of the Bureau of Prisons Program Statement 5264. It then goes to the phone company’s central office in the locality, which provides the phone service to the jail.

Pacific Telecom Interexchange (ICX) then receives the call from the local phone company at the Network Access Point and this is then connected to ITB’s channelized network trunking system. This is done by using the major exchange access carrier transmission reaching the Network Hub Points of Pacific Telecom, which are nearest in location to the home of the subscriber.

Regular telephone lines are used for routing the call from the Pacific Telecom network HUB to the switch network access point which is connected to the local phone company that is located in proximity to the subscriber’s home. The call then rings on the FX line on the subscriber’s home phone or local number.

Charges for calls

There is a network termination fee payable to Pacific Telephone when a family member or friend of the inmate subscribes to this type of FX number from them.  The amount can be as low as $0.06 per minute, depending on the duration of the call. A 15 minute phone call, for example, is charged at the rate of $0.12 per minute for a total call cost of $1.80. This is much lower than the cost of a call through BOP, which is $0.23 per minute and $3.45 for the same 15 minute call. If the subscriber has a prepaid account, $1.25 is charged for each FXTN or FX telephone number in addition to the 6 cents per minute for usage when the call is completed.

All types of phones, such as cell phones, home or office phones and PCS phones can receive such calls and the FX numbers from Pacific Telephone can be installed on any of the above telephone systems. Many other jail phone service systems unused minutes to expire, but in the case of Pacific Telephone Company, there is no minimum usage and the remaining extra minutes at the end of the month can be used in the next month.

The registration number of the Pacific Telephone Company is Reg. No. #1110 in the CAPUC, State of California Public Utilities Commission.  Tariffs are collected by the Federal Communications Commission, and the Registration Number is FRN019494061. Such tariffs are made compulsory by the FCC Universal Service Fund and also according to E911 regulations.  The numbers that are offered by Pacific Telephone Company can also be configured in order to serve long distance dialing so that any number anywhere in the world can be accessed by inmates with globally outbound numbers.


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Pacific Telephone Company

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